We process orders within 24 hours, so for the sake of the greenhouse team’s sanity, we ask that you let us know within 24 hours if you need to modify your shipping address. No changes can be made once an order has been shipped.
We ship anywhere in the contiguous US (48 states). We’ll definitely let our customers know if and when we expand our current shipping area.
We ship our packages via the USPS or Fedex depending on the address provided. We are unable to take specific shipping service requests.
Orders usually ship within 2-4 days of being placed, but we aim to get them out sooner. We do not fulfill orders on national holidays.
Plants currently ship from our greenhouse in Florida, so delivery may take between 3-7 business days depending on the destination. During periods of inclement weather, shipments may be delayed for the safety of your plant.
All plant orders include free shipping. $6-$8 flat rate ground shipping applies to all non-plant orders (merch, planters, etc.) up to a certain weight. Heavier items such as large planters or bundles of multiple non-plant products, up to 40 pounds, are subject to a $15 shipping fee. Anything above 40 pounds requires a $30 shipping fee. We ship anywhere in the contiguous US (48 states).
As much as we wish we could, we cannot control delivery time. An estimated delivery date will be provided through the tracking link about 24-48 hours after the package ships.
Unfortunately, we’re not on par with Amazon Prime Now. We will definitely let the world know once we've built our drone delivery system to ship live, happy plants. In all seriousness, we’ll definitely let our customers know once we’ve implemented expedited shipping services.
We can only ship your order to one address, so if you want to gift ol' Aunt Pippa something, make sure you purchase her order separately. If you are sending plants to 15+ different locations, email firstname.lastname@example.org and we’ll help you set up a bulk order to make your life a little bit easier.
Yes, we can!
If order tracking shows 'Delivered,' we ask that you please wait it out. Sometimes our shipping partners provide delivery notifications before the item was received, or sometimes it’s delivered to a neighbor in the same building but not the actual addressed recipient.
If it has been 3 days and is still a no-show, email us at email@example.com and we’ll get you set up with a replacement order.
We process all orders within 24 hours, so please let us know within 24 hours if you need to modify or cancel your order. Once a label is printed, no changes or cancellations can be made, even to the shipping address.
We’re happy to hold orders for a maximum of two weeks. Any longer than that and the plant probably won’t fit in the box anymore.
We guarantee healthy, happy plants. If they're severely damaged or die within 14 days of arrival, we'll take care of you—no questions asked. Send photos to firstname.lastname@example.org and we'll get you sorted.
We don't accept returns on plants, accessories, supplies, or merchandise. However, if your plant or planter comes damaged, send us a note ASAP along with pictures of the damage to email@example.com. We’ll take care of you.
We’re real humans with plants of our own to take care of, so sometimes customer inquiries will take a little longer to receive a response. We aim to always respond within one business day, but are active on weekdays from 10AM to 6PM EST. The quickest way to reach us is through email via firstname.lastname@example.org or by texting us at (646) 430-8699. You’ll still hear back from us if you use other methods of communication, but it may not be as swift.
Email us at email@example.com and we’ll take care of processing any large orders you want to place!
All products are eligible for discounts with the exception of Reggie, Adalon, Ahmad, subscription boxes, and products by Soltech Solutions, NewMade LA, WallyGro, Areaware, Peach & Pebble, and Noot.
Yes, you can! What better way to show you care than to be responsible for someone's plant problem? Just check the box at checkout and you're good to go.
Yes! When you check the box that says "Is this a gift?", a text box will open for you to pour your heart out.
All personalized gift notes are printed directly onto the packing slip.
Nope! We never print our prices in any order, so no need to worry about that. Pricing will only be visible on the digital receipt sent in your order confirmation.
Gift cards are sent directly to the email entered at checkout. You can either enter the recipient's email or your own. If you want to include a gift note, you must email the gift card to yourself, and then forward it with the note attached to the email. Unfortunately, notes cannot be sent directly to the recipient at this time.
Plants are living, breathing organisms and may need some sunlight, water, and light pruning to recover from the shipping process. It can take some time for them to adjust to their new homes, but if they don't bounce back within 3 to 5 days, reach out to us and we’ll get you sorted! You can also refer to our blog for immediate next steps on what to do when you receive a new plant.
All plants are different, just like us. There can, and will be, differences in color, size, growth, and maturity. We will always do our best in sourcing and growing the highest quality plants for you, but there definitely will be variations. Uniqueness in nature is a beautiful thing!
On your packing slip, you will find keywords to help you identify your plant. From there, you can access its care by scanning the QR code that came in your box, which will bring you directly to our Plantopedia. Received a bundle or purchased it elsewhere? No problem. Text a clear photo to (646) 430-8699 and we’ll help you identify it!
If your plant is exhibiting slight damages, such as leaf tears or bruising, don’t freak out! Shipping can be rough on plants, but they are incredibly tough creatures that will bounce back with proper care. If you believe that the damage is severe and don’t know how to help the plant, let us know by sending a photo to firstname.lastname@example.org and we’ll get you set up with rehabilitative care tips and determine if a replacement is necessary.
When it comes to pest-prevention, trust that we do all in our power to keep our plants bug-free. Still, mother nature can sometimes find a way. If your plant ever comes with unwanted friends, isolate it immediately and email us at email@example.com. We’ll take care of your order right away and offer treatment instructions so that you and your plants can rest easy.
Don't freak out! Text photos and a quick blurb to (646) 430-8699 or email us at firstname.lastname@example.org. We usually respond within one business day.
Plant care can be intimidating, but we promise, it’s easier than you think. Make sure to read the care tips provided on each page, or search for extensive information in our Plantopedia. You can also check out our blog for tips, tricks, and more. Plant care is a journey, and we’ll be there with you every step of the way. If you ever feel uncertain, you can always text us at (646) 430-8699.
Plants can become stressed, and they also age — they’re just like us! Stress can stem from different areas of care and environment. Unlike us, they can't talk, so it's up to us to figure out what's bothering them.
Still unsure? Text us some pictures at (646) 430-8699.
Does your plant look like it went out dancing until 4AM without staying hydrated? Unlike you, it doesn’t need Pedialyte—give it a thorough watering, and it’ll perk back up throughout the day. If it’s still droopy after 24 hours, let us know. Just make sure to not leave it sitting in a tray of water.
Paying with Catch
Catch is a free payment method that allows you to pay for online purchases directly from your bank account and earn credit to use at Rooted each time.
It's easy. Just select Catch at checkout, and follow the instructions.
If you already have a Catch account, just verify your phone number and check out.
If it’s your first time using Catch, you’ll get an extra $10 in store credit towards your next Rooted purchase.
Catch is available online in the US to anyone with a US phone number and a US bank account.