Shipping

All plant orders ship free. All non-plant orders are subject to an $8.00 shipping charge, but heavier items such as large planters or bundles of multiple non-plant product are subject to a $15.00 shipping fee. We ship anywhere in the contiguous US (48 states). Shipping fees and carbon offsets are not eligible for refunds.

Returns

We don't accept returns, because why would you ever return a friend? But if your plant or planter comes damaged, send us a note ASAP along with pictures of the damage to hello@heyrooted.com and we’ll take care of you.

We accept returns on unused products outside of plants (except from the following vendors: Areaware, NewMade LA, Peach & Pebble, WallyGro and WITT CRAFT). You'll need to cover return shipping costs. Email us at hello@heyrooted.com with your order number and we can set you up with a label.