Shipping

We ship anywhere in the contiguous US (48 states), but we’ll definitely let our customers know if and when we expand our current shipping area. Orders usually ship within 2-4 days of being placed, but we aim to get them out sooner.

We do not fulfill orders on national holidays. Plants currently ship from our greenhouse in Florida, so delivery may take between 3-5 business days depending on the destination. During periods of inclement weather, shipments may be delayed for the safety of your plant.

All plant orders include free shipping. $6-$8 flat rate ground shipping applies to all non-plant orders (merch, planters, etc.) up to a certain weight. Heavier items such as large planters or bundles of multiple non-plant products, up to 40  pounds, are subject to a $15 shipping fee. Anything above 40 pounds requires a $30 shipping fee. We ship anywhere in the contiguous US (48 states).

Returns

We don't accept returns for plant orders, because why would you ever return a friend? But if your plant or planter comes damaged, send us a note ASAP along with pictures of the damage to hello@heyrooted.com and we’ll take care of you.

We do not accept returns on accessories, supplies, or merchandise.