Do you need winter packaging?

[STATE LIST LAST UPDATED: 5/23/22]

Plants are hard to ship. They’re alive, fragile, and the soil makes it a bit messy. We’ve designed packaging to address all these factors, but there’s another factor that’s proven extremely difficult—cold weather. 

Vendors like FedEx, UPS and USPS route packages through cold states, where they often sit in sparsely heated holding areas (if at all). This isn’t an issue, unless you're shipping plants. When temperatures in the box dip below 55°F, cells rupture, stems turn to mush, leaves blacken, and structural damage occurs.

As a result, we are now offering winter packaging as an optional add-on to protect your plants while in transit. Our winter packaging includes cool-shield thermal wrap and 72-hour heat packs, which help control the impact of cold weather on plants.

We recommend purchasing one unit of winter packaging per large plant in your order. For small or medium plants, we recommend purchasing just one unit of winter packaging per order, even if you're purchasing multiple plants. Unfortunately, we do not offer refunds or replacements for cold damage if you do not add winter packaging to your order.

Obviously you know the most about winter weather in your specific zip code, but we highly recommend you purchase winter packaging if you live in the following states:

• N/A

If you have any questions, concerns, or ideas for us, please do not hesitate to reach out at hello@heyrooted.com. Thank you for your continued support and stay on the lookout for new products and services to come!