Depending on shipping address, live plants can be at risk during the months of November through early May.
FedEx, UPS and USPS route packages through cold states, where they often sit in sparsely heated holding areas (if at all). When temperatures in boxes dip below 55°F, cells can rupture and structural damages follow. Like this unfortunate plant:
To combat this, we provide winter packaging as an optional add-on to protect your plants in transit. Our solution includes cool-shield thermal wrap and 40 to 96-hour heat packs (depending on delivery address).
If you live in one of the following states, you need Winter Packaging [UPDATED 11/27]:
- New Hampshire
- New Jersey
- New York
- North Dakota
- Rhode Island
- South Dakota
- West Virginia
We recommend purchasing one unit of winter packaging per large plant in your order, otherwise one unit of winter packaging for your whole order. We cannot offer refunds or replacements for cold damage if you do not add winter packaging.
If you have any questions, please do not hesitate to reach out to us. Thank you for your continued support!