I’ve been wanting the tiny dancers alocasia for a while because I love it’s unique growing pattern and leaf shape. I researched many companies and ended up selecting Rooted and I’m so happy! He arrived taller than expected with 8 healthy leaves! I can’t wait to watch him grow. I didn’t need Rooted customer service so I can’t comment on that but everywhere I’ve looked in their website indicates they are here to help and I appreciated their guarantee which gave me peace of mind ordering. I’ll definitely order from them again!